Shipping policy

Last updated: October 19, 2026

Where we ship

We currently ship to addresses within the United States only.

Processing time

Orders are typically processed within 1 to 3 business days (excluding weekends and holidays). Processing times are estimates and may be longer during promotions, holidays or events outside our control.

Delivery time and cost

Shipping options, costs and estimated delivery times are shown at checkout. Delivery estimates are provided by the carrier and are not guaranteed. We are not responsible for carrier delays, weather, or other events outside our control.

Address accuracy

Please check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. Once an order has shipped, we cannot change the address. If a package is returned to us because of an address error, we may reship it at your cost.

Tracking

When your order ships, you will receive a confirmation email with tracking information.

Risk of loss

Title and risk of loss pass to you when we deliver your order to the carrier. Packages marked as delivered by the carrier are considered delivered. See our Refund Policy for damaged, incorrect, lost or stolen packages.

Subscriptions

Subscription orders ship automatically on your selected schedule. You can skip, change or cancel future shipments from your account (Manage Subscriptions) before the next billing date.

Contact

contact@lilyslab.com