Refund policy

Last updated: October 19, 2026

This Refund Policy applies to all purchases from Lily's Lab LLC ("Lily's Lab," "we," "us") through lilyslab.com, shop.lilyslab.com and any other channel we operate.

All sales are final

Our products are dietary supplements and consumable goods. For health, safety and quality reasons, we cannot accept returns, and all sales are final. We do not offer refunds, credits or exchanges for opened or unopened products, change of mind, taste or texture preferences, or perceived results.

Damaged, defective or incorrect items

If your order arrives damaged, defective or not what you ordered, email contact@lilyslab.com within 7 days of delivery with your order number and clear photos of the product, packaging and shipping label. If we confirm the issue, we will send a replacement of the same item at no cost. If a replacement is not available, we may issue a refund to the original payment method at our sole discretion. Claims made after 7 days, or without the requested information, are not eligible. We may ask you to return the item before we send a replacement.

Lost or stolen packages

Once a carrier marks a package as delivered, we are not responsible for lost or stolen packages. If tracking shows no movement for 14 days, contact us and we will open a claim with the carrier. Replacements for lost packages are at our discretion and depend on the outcome of that claim.

Subscriptions

Subscription orders renew automatically until you cancel. You can cancel or skip at any time before your next billing date from your account (Manage Subscriptions). Charges that have already processed are not refundable, including renewals you forgot to cancel.

Health and suitability

Check the label and talk with your healthcare provider before using any supplement, especially if you are pregnant, nursing, taking medication or have a medical condition. We cannot offer refunds for sensitivities, allergic reactions or individual results.

Chargebacks

If there is a problem with your order, please contact us first so we can help. Filing a payment dispute without contacting us may delay any resolution, and we reserve the right to provide your order and delivery records to the payment processor.

Your rights

Nothing in this policy limits any right you have that cannot be waived under applicable law.

Contact

contact@lilyslab.com